Forest Hills Pediatric Associates is a “Medical Home” practice, which means it’s our job (and privilege) to care for your child’s complete health and wellness, and to work with the family as a whole to ensure your child has healthy and successful growth and development.
It means parents and patients can expect our commitment to developing a long-term relationship that provides preventative care, sick care, and 24-hour on call services for emergencies.
Our medical home is dedicated to developing a partnership between the child, parent, and our care team—the first place you think of for medical needs.
We believe that every child should have a primary health care provider who knows his/her complete medical history, and is able to provide appropriate medical services based on your individual beliefs and values.
We count on you as the patient, parent or caregiver to:
- Ask questions, share your feelings, and be part of your child’s care.
- Be honest about medical history, symptoms, and other important information about health.
- Tell your doctor about any changes in health and well being.
- Take all of your medicine and follow your doctor's advice.
- Make healthy decisions about daily habits and lifestyle.
- Prepare for and keep scheduled visits or reschedule visits in advance whenever possible.
- Call your doctor first with any problems, unless it is a medical emergency.
- Respect us as individuals and partners in care.
- End every visit with a clear understanding of your doctor's expectations, treatment goals, and future plans.
Count on us to:
- Explain diseases, treatments, and results in an easy-to-understand way.
- Listen to you and your child’s feelings and questions to help make decisions about their care.
- Keep treatments, discussions, and records private.
- Provide 24-hour access to medical care and same-day appointments, whenever possible.
- Provide instructions on how to meet health care needs when the office is not open.
- Care for you or your child to the best of our abilities based on our understanding of current methods available.
- Give you/parents/caregivers clear directions about medicines and other treatments.
- Refer our patients to trusted experts, if needed.
- End every visit with clear instructions about expectations, treatment goals, and future plans.